Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.
Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.
#LI-Hybrid
Under close supervision of the Supervisor, Customer Service Control Center, the Specialist, is responsible for ensuring external and internal customer satisfaction by providing all customers with courteous, professional and efficient service.
In conjunction with local office CS executives, CSPMs or PMs: Plans, generates and monitors shipments, and reports pertinent information related to specific high-volume transport projects. Point of contact for our selected internal and external customers – usually by phone or email.
Key part of a high performing central customer focused team.
Demonstrate outstanding customer focus in all aspects
Engage in effective communication with external and/or internal customers
Receive and reply to enquiries via email, phone
Plan and execute shipment orders
Process orders into TMS (Transport Management System)
Execute and manage order processing transactions accurately and in a timely manner
Route shipments, considering commodity and volume, temperature control, and transit time requirements
Proactively monitor and track ongoing shipments, react to any deviations
Maintain accurate information regarding shipment status
Communicate temperature results asap after delivery, check and note any deviations
Provide customer specific reporting
Adhere to all procedures, work instructions, and regulatory requirements in performing the job
Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers
Education:
Bachelor’s degree preferred
Work Experience:
Previous experience Customer Service setting
Skills and Knowledgde:
Knowledge in Logistics would be an advantage
Fluent in English
Effective oral and written communication
Proactive customer focus
Ability to represent a positive and professional image
Good organisational skills and pay attention to detail
Strong problem solving, analytical and investigative skills to bring issues to resolution
We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures
Full time