Customer Service Coordinator

Job Description

Have an appetite for more?

We are strengthening our organization and looking for a Supply Chain professional - Customer Service Coordinator to drive our local customer service in Lithuania.

We are looking for a person, who shares our values (Openness, Drive and Holistic view), is brave and has will to win. The ideal candidate is ready to make a difference, and most of all, passionate about customer centricity and continuous improvement.

You will report to Customer Service & Logistics Manager, Finland & Baltics (located in Finland).

Your main scope of responsibilities include:

• Executing, coordinating and recording orders and/or inquiries received via different channels and deliveries with suppliers and customers.
• Serving as communication link between internal and external stakeholders.
• Managing item and customer master data (create, maintain) in relevant systems for LT&LV.
• Providing pricing, availability, and schedule information within established guidelines.
• Checking and approving credit within established limitations and confirming orders.
• Handling claims within clearly defined instructions.
• Organizing and managing transportation and verifying correctness of freight invoices.
• Supporting Sales team within agreed support tasks, being first point of contact
• Cooperating efficiently with international and local team to ensure smooth processes, communication and back up within agreed role.
• Participation to new group ERP implementation and other possible development projects.