Customer Service Representative, Italian Speaker

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

 

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the Team:

Join our Customer Service team, where you will interact directly with patients and their families. As a Customer Service Representative, Italian Speaker, you will play a vital role in providing comfort and assistance to Dexcom users, ensuring a high-quality experience with our products and services.

Where You Come In:

• Answer incoming calls, place outbound calls, and respond to emails and social media requests in a timely manner, documenting all correspondence in the company’s CRM.
• Support multiple lines of business depending on capacity and strategic priorities.
• Provide guidance to Dexcom customers/patients on product offerings and e-commerce platform usage.
• Utilize Salesforce/Genesys for managing incoming workloads.
• Troubleshoot and seek solutions to problems received from Dexcom customers/patients.
• Assume and perform other duties as assigned by the department.

What Makes You Successful:

• You have a strong customer focus, empathy, and the ability to listen and assist patients with their inquiries.
• You are fluent in both English and Italian.
• You bring 1+ years of experience in operations or customer support.
• Your communication skills are excellent, with strong verbal and written abilities and a great phone manner.
• You are a collaborator, able to drive results and work well with others.
• You are a problem-solver, able to work independently and with other teams.
• Your proficiency in Microsoft Word, Excel, and Outlook is solid.
• You can interpret reports, and follow documentation such as procedure manuals, operating instructions, and safety rules.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

0-5 %

Experience and Education Requirements:

• Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.

Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €1,643.33 to €1,933.33 gross. Final offer will depend on your qualifications, competencies, and professional experience.