Customer Success Manager

Customer Success Manager

To ensure we truly support our partners and customers we need to dedicate our effort to helping them understand the full benefits of Treatwell’s products and services. 

Therefore, the Customer Success Manager at Treatwell is an essential part of our partner and customer success. This position is an excellent opportunity for a client-oriented and goals-driven individual who is passionate about digitising the hair and beauty industry. 

Answering chats and emails as a Customer Success Manager you will be an expert on all things Treatwell. You'll be confident in supporting and answering a range of questions, from how to use and adopt our salon software, through to experiencing a disappointing treatment. You’re highly efficient and able to manage multiple tasks at once, while still maintaining a positive attitude and friendly service in every interaction you have. 

This is a full-time hybrid role working in an international environment for at least 3 days from our lovely Vilnius office. Working hours for this position will be Monday to Friday from 9:00 AM to 6:00 PM.

You will be responsible for:

• Providing exceptional customer service in every communication you have
• Using different tools like Salesforce and live chat, keep it updated and inform the team of your communication when applicable
• Solve problems and facilitate productive conversations between our customers and partners
• Handle a high volume of inquiries with ease and confidence
• Adapting to multiple salon partners and support a designated group of partners that need your help
• Educating and empowering partner to adopt our SaaS by providing them with expert knowledge
• Creating sticky engagement and recurring revenue, making sure they understand the full benefit and adopt it
• Working to reduce unsuccessful partnerships by resetting partners expectations to better align with our value proposition

About You:

• Fluent in Lithuanian and English with clear, concise communication and strong verbal and written skills. Russian language would be a plus!
• Strategic thinker who is able to understand the behaviours, product knowledge and sentiment en masse.
• Persuasive and inspirational, you’ll advocate the benefits of the online world, our tools to create excitement and commitment in our partners and customers
• Genuinely passionate about scale; using technology to make a meaningful impact to thousands of partners and customers at once.
• Motivated by problem solving and iteration to find a winning formula to positively impact partner and client behaviour.
• You like to dig into processes and find opportunities to improve ways of working everyday.
• Strong communicator, able to build rapport with partners, customers and colleagues.
• A team player, motivated by the success of the team as well as your individual performance.
• A proven commitment to seeing things through and achieving long-term results, demonstrated by longevity and success in previous roles.

About Treatwell

Hi, we’re Treatwell. Nice to meet you.

We’re a team of 700 passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

We’ll treat you with:

• 28-days holiday, plus bank holidays
• Monthly 40€ Treatwell vouchers so you can treat yourself too.
• Private Health Insurance to take care of your health.
• Growth funds for you to develop and grow with your team.
• A dynamic organisation with Friday drinks in the office.
• Most importantly the opportunity to work alongside a talented, friendly team in a lovely, award-winning Vilnius office!
• Salary - €1200-1750 Gross Monthly + Motivating monthly bonus

Equal Opportunities

Treatwell is an ‘Open to All’ employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.