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Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 high-spirited professionals is behind the success of 2.5 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life.
The Team Leader of Fraud and Abuse Prevention team will play a pivotal role in guiding the team as both a process and business expert. This position serves as the primary point of contact for complex situations involving customers and leadership, ensuring smooth daily operations and effective issue resolution.
If that speaks to you, read on further!
What you will do:
- Support & Lead: Help with team tasks and provide first-level support for questions and issues.
- Decision-Making: Make informed decisions about customer accounts, balancing risk and authority in complex situations.
- Knowledge Sharing: Understand all team duties and offer guidance as needed.
- Training: Provide training and coaching to team members.
- Performance Monitoring: Track and report on team performance, spotting trends in fraud prevention.
- Continuous Improvement: Look for ways to boost team efficiency and effectiveness.
What we expect:
- Experience: Minimum of two years of experience supporting a financial crime/fraud investigations team, with expertise in subject matter. An interest in cyber security issues is an advantage.
- Team Management: Experience managing an operational team and reporting management information.
- Attention to Detail: High attention to detail, able to manage assignments with minimal supervision and tight deadlines.
- Communication: Demonstrated ability to use positive communication techniques to resolve conflicts, both orally and in writing.
- Initiative: Ability to take initiative, make decisions within authority, and proactively resolve issues.
- Training Skills: Capable of delivering effective training to team members.
- Native written, and spoken proficiency in Lithuanian, and based in Lithuania.
- C1 written, and spoken proficiency in English.
What we offer:
- A culture where everyone values the highest standards, freedom, and responsibility.
- A friendly, supportive and experienced team that is eager to share their knowledge.
- A chance to be an owner of your flexible working hours and results.
- Unlimited growth opportunities: Manager’s Academy, Coachhub, Reforge, Scribd learning tools, and invitations to the World’s best conferences.
- Exceptional-being: active challenges, onsite & online fitness classes, and wellness workshops.
- A health insurance package for your wellness.
- Workations & quarterly OKR parties.
- Hybrid work: Combine modern office excitement in Kaunas and Vilnius with the comfort of working from home.
- Gross salary starting from 3300 EUR/month (depending on your experience).