Help Desk Support Specialist

Help Desk Support Specialist – Vilnius, Lithuania

Do you like helping others to solve technical issues? How about bringing your skills to an evolving business that is committed to making financial services accessible to people everywhere?  Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Help Desk Support Specialist.

Western Union powers your pursuit.

We are seeking for a Help Desk Support Specialist, based in Vilnius, Lithuania office. In this role you will be part of our Help Desk team which aims to deliver the best technical support to our internal employees.

Role Responsibilities

• Providing first line of IT support via phone addressing software, hardware, application and network issues experienced by our internal employees.

• Assist with mobile device setup and configuration.

• Conduct remote sessions to diagnose and resolve technical issues.

• Document support activities and resolutions in ticketing system.

• Assist with basic IT administrative tasks, such as user account setup.

• Maintain accurate and up-to-date documentation of common issues, troubleshooting steps, and solutions.

• Deliver timely and professional support while ensuring employee satisfaction.

Role Requirements

• Analytical and critical thinking abilities to diagnose and resolve technical problems.

• Familiarity with common business applications, mobile devices, and software troubleshooting.

• Excellent verbal and written communication skills with strong desire to help end-users and colleagues.

• Ability to provide step-by-step instructions, both verbal and written.

• Fluency in spoken and written English.

• Attention to detail in maintaining accurate and organized records.

• Ability to work a rotating shift schedule, which may include weekends and bank holidays.

• Customer service experience as well as a degree/certification in Computer Science (or similar studies) would be considered as an advantage.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The monthly gross base salary range is 1175 – 2025 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• Wide variety of discounts and special offers

• ⁠Free Fitness facilities

• Volunteering activities

• Referral program

• Relocation Buddy support upon request

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.