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Location: Vilnius (Hybrid)
Job Family: General Human Resources
The HR Service Team Manager is responsible for the efficient and effective operation of the GBS HR team within a designated market, to deliver a range of transactional processing and advisory services that support the business and the HR function globally. A key focus is to provide a positive experience for both the employees and people managers for the respective market they support.
There is also an expectation to implement on-going review to meet agreed SLA’s and KPI’s as well as to establish a continuous improvement culture across the team. This role provides oversight and support from a people management standpoint to all the service delivery teams that support the respective market – be it the Hub teams, BPO and Local HR advisor roles.
Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals, and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.
Ensuring end-to-end delivery of HR administration and transactional processing.
Managing extended HR teams, including virtual and BPO teams, and leading local HR teams to develop efficient processes and ways of working.
Leading excellent customer service and support to employees and managers, addressing queries on HR policies, processes, and procedures.
Continuously pursuing self-service and automation opportunities to provide Tier 1 information to employees and leaders.
Defining, communicating, and monitoring relevant KPIs and service levels to ensure effective operations.
Acting as the key escalation point for complex cases impacting business outcomes or employee experience.
Ensuring strong controls are in place, being compliant with Group and statutory requirements, and managing document retention as per legislation.
Interface with stakeholders such as BPO, business leaders, Sector HR, and build strong relationships within the market.
Driving a culture of continuous improvement, assisting in the implementation and assessment of changes within the market for HR programs and initiatives.
Leading and engaging the GBS market HR team, ensuring clear objectives, development plans, and regular feedback aligned with the company's vision and HR plan.
Experience leading people, establishing trust, engagement and accountability.
Experience leading change and working in an evolving organization.
Good level of Employment Law knowledge preferably about UK.
Able to hold challenging conversations.
Experience with case management, processes and workflows
HR professional qualification (e.g. CIPD)/Education in HR is Desired
Experience working in a shared service model
Understanding of Workday and associated processes
Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, and competencies. This role is also eligible to receive discretionary annual bonus that align with individual and company performance. Other rewards and benefits include the following:
Health & Well-being: a diverse, inclusive, work & life balance work environment; hybrid way of working; health insurance from the first day of employment; employee assistance program.
Great career growth and development opportunities in a global organization Life, accidents & critical diseases insurance
IIIrd Pillar Pension Fund contributions.
Paid volunteering opportunities (2 days per year)
At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views, and contributions, and feel a sense of belonging at JM.
Johnson Matthey is open for discussion on part time, job share and flexible working patterns
Closing date for applications: This job advertisement will be posted
for a minimum of 2 weeks, early application is advised
For any queries or should you require any reasonable adjustments to support your application please contact the recruiter.
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How to apply:
If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.
If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (myworkday.com)
All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice
You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.
We appreciate the time and effort taken in completing an application.
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Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.