Key Account Manager

The B2B Commercial Team is the engine driving Nord Security’s growth in the corporate cybersecurity sector.

Main Responsibilities

• Develop and maintain strong relationships with key customers to understand their business needs and objectives;
• Provide ongoing account management and sales support to the existing customer base to ensure their retention;
• Identify and pursue new sales opportunities within existing accounts;
• Keep customers informed about product updates, new features, and enhancements;
• Manage customer relationship data effectively within the CRM system (e.g.., Salesforce);
• Collaborate cross-functionally with other departments to ensure customer success and satisfaction;
• Document processes, customer interactions, and best practices to ensure knowledge sharing and consistency;
• Contribute to the continuous improvement of customer engagement strategies and initiatives.

Core Requirements

• Strong knowledge of customer relationship management and sales principles;
• Proven experience in a B2B or sales environment, preferably in technology or SaaS sectors;
• Excellent written and verbal communication skills in English;
• Ability to understand customer needs, deliver value, and build long-term partnerships;
• Proactive, self-motivated, and capable of identifying upsell and cross-sell opportunities of different B2B products;
• Experience using CRM software (e.g., Salesforce) is a plus;
• Strong organizational and time management skills.

Bonus Points For

• Experience working with B2B SaaS products;
• Familiarity with the full sales cycle and account management processes;
• Understanding of business and technical aspects of SaaS solutions;
• Ability to thrive in a team-oriented and collaborative setting.

Salary Range

• Gross Salary 1660- 3150 EUR/Month. The bonuses will be paid based on the results achieved.

Nord Security is a global leader in internet privacy and security solutions and Lithuania’s second tech unicorn. Established in 2012, Nord Security now has more than 1400 employees and serves millions of users worldwide. Our team has a global mission to shape a more secure and peaceful online future for people everywhere. With that in mind, we built several advanced cybersecurity solutions: NordVPN, NordLayer, NordLocker, NordPass, NordProtect, NordStellar, and Saily.

And we’re always looking to expand our team of:

• Future shapers

• Restless achievers

• Self-movers

• Honest communicators

• Team players

• Access to Nord Security products. We build solutions used by millions of users worldwide, and you’ll get to experience our products firsthand;

• Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential;

• Health benefits. Private health insurance, online and on-site workouts, consultations to feel and be your best;

• Mental wellbeing. Access to mental health tools like Calm, Headspace, and Mindletic. Options for therapy to keep your emotional wellbeing in check;

• Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us;

• More free time. Stay with us and additional vacation days will be added to your calendar;

• Additional paid leave. Additional days are covered by us in cases of illness or special occasions;

• Flexibility. Flexible working time arrangement.

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