KYC Product Manager

As the Digital KYC & Onboarding Product Manager stationed at our Vilnius office, you will play the leading role in shaping the product direction and enhancing customer experience for our global customer base within the KYC and customer maintenance teams, focusing specifically on the systems that drive the initial journey for our customers through digital onboarding & initial Know Your Customer (KYC) through to ongoing KYC reviews.

You will be responsible for: 

• Strive for a better customer experience, and able to manage KYC product roadmaps and projects from ideation through to inception, delivery and production


• Ability to analyse existing processes and products, determine roadmaps and future state target models against corporate strategy and objectives, and then define and manage the pathway to it


• Clearly articulate the product value proposition to key stakeholders (including ROI), ensuring that product solves its customer needs, and meets desired KPI’s. Define and track benefits.


• Ability to work closely with technical and non-technical teams to define features, requirements, and user stories, and validate the final product


• Change Management; ability to effectively manage the introduction of new and updated products into the organisation and customer base


• Use data, metrics and qualitive data to influence and drive product strategies and gain stakeholder buy-in


• Innovate; use leading-edge industry best practice to ensure that Convera stays in the lead across efficiency, user satisfaction and compliance benchmarks


• Works as the unifying element between compliance, operations, design, engineering, and product strategy


• Owns the existing and target process models for the KYC onboarding and re-accreditation area, across customer and colleague journeys.


• Demonstrate strong leadership, championing the identification, design and delivery of process improvement (including automation and eradication) initiatives and change programs, ensuring post implementation benefits are monitored and measured


• Complete robust qualitative and quantitative analysis, scoping, sizing of opportunities and determination of benefits to enable effective prioritization


• Review processes end-to-end, through the eye of the business, customers and other key stakeholders, and introducing innovation into the process with impactful results


• Serve as a project manager for identified opportunities, driving activities within individual business units and cross-functional teams


• Complete processing mapping and root cause analysis to gain insights and solve complex business problems


• Identify process risks and develop controls to ensure compliance with procedures and risk mitigation


• Develop, maintains, and embed lean tools and practices in how we work, using them to identify improvement opportunities and to ensure robust, repeatable framework for execution


• Ensure any knowledge, learning arising from change implementation and identified best practice is captured, shared, and applied to inform future decisions and actions.


• Leading and managing a small team, working within the broader operations technology transformation team, and leading collaboration across operations, compliance, technology and Go to Market teams.


• Collaborate with internal and external stakeholders to ensure an aligned, shared understanding and awareness of the rationale for, nature, timing, and impact of any changes.


• Communicate effectively with team, global peers, and internal stakeholders, sharing information and best practices


• Deliver insights into business performance through data analysis interpreting, and summarizing complex data and complete post-delivery analysis to quantify impact of changes and improvements

You should apply if you have:

• University Degree or equivalent level of qualification within industry


• 3+ years in Compliance and KYC / client lifecycle management technology / products


• Experience with Customer Due Diligence and Risk Scoring, ID&V and KYB


• Knowledge of KYC and EDD regulations


• 2+ years people management experience


• 3+ Years either in Senior Business Analyst, or Product Manager roles


• Project Management experience of end to end delivery of projects


• Experience of identifying, implementing, and driving improvements and changes in systems, processes, and practices to improve efficiency and enhance the Client/Customer experience


• Experience within a corporate environment with global multi-site operations


• Excellent stakeholder management, including experience in collaborating directly and presenting to senior management

We offer an abundance of competitive perks and benefits including:

• Great career growth and development opportunities in a global organization


• A flexible approach to work


• Generous insurance (health, disability, life)


• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)


• Paid volunteering opportunities (5 days per year)