Operations Officer in Payment Investigation Team

Can you imagine yourself being a key person in solving payment-related issues for corporate and private customers located in all Danske Bank branches?

The Payment Investigations team is responsible for solving payment-related issues for corporate and private customers located in all Danske Bank branches. Team members take action to recall or amend payments if requested and support our clients with various terms and conditions queries.

The Payment Investigations team is actively communicating with other teams to find the best solution when investigating cases, as well as identify the root cause for future prevention.

Danske Bank supports a high degree of workplace flexibility (our team is currently using a hybrid working model, where we work at least 3 days a week in the office.).

*Depending on your experience and knowledge, we may offer you different seniority in the role.

"We’re open to people from all different walks of life and cultures to join our team."

You will:

• Handle SWIFT queries of received or sent-out cross-border payments


• Monitor and escalate payment-related issues


• Re-effect customer or bank-to-bank payments


• Collaborate with other teams by sharing best practices and proposals


• Improve and optimize the processes using lean principles


• Create, develop, and update documentation and procedures

About you:

• At least 1-year experience in payment processing or investigations


• Attention to detail and a quality-oriented mindset


• Committed to providing the best customer experience


• A team-oriented person with a positive attitude and an innovative mindset, willing to take upon new opportunities with a high level of empowerment in your daily work


• SWIFT knowledge would help you onboard to the role quicker


• Upper-Intermediate English skills

We offer:

Monthly salary range from 1640 EUR to 2460 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.


• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.


• Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.


• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.


• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

See all the benefits HERE.

Your title in job contract will be Officer - Service Delivery Specialist.

If you have any questions, find me @Linkedin: Jonas Albrektas