Service Monitoring Analyst

We are looking for experienced Service Monitoring professional to join a constantly growing and innovative FinTech company where finance and technology meet, producing some of the most low-latency, high-performance and data-intensive systems in the world. As a Service Monitoring Analyst in European Market Operations, you will work with administration of records and agreements and monitoring of services. The role relates to the operations of the Nasdaq Nordic and Baltic exchanges, and you will collaborate with managers and specialists in the European Market Operations department and with the Technology Operations, Compliance, Legal and Group Risk Management departments.

What will you be doing?

• Assist in the monitoring of ICT services delivered to the Nasdaq Nordic /Baltic exchanges through service or outsourcing agreements as required according to the DORA regulation.
• Maintaining and periodically reviewing registry of information required by DORA mapped to services to be monitored
• Maintaining the register of Exit Plans, hosting and documenting test performances.
• Conducting periodic reviews and maintaining an up-to-date Outsourcing Register.
• Ensuring periodic service performance meetings, including storage of meeting minutes.
• Supporting consolidation of service performance reporting to Boards and Risk Committees.
• Supporting Contract Owners and Business owners with coordination and onboarding of initiatives within the scope of the Outsourcing and ICT onboarding

Who are we looking for?

• Bachelor’s degree or equivalent experience in legal, business administration, finance or other related fields
• Experience in or exposure to contract management and service monitoring
• Experience or high curiosity about the compliance area
• Excellent English language skills
• Ability to collaborate with senior stakeholders and cooperate with staff in other departments such as compliance, legal, technical operations and group risk management
• Experience of compliance rules and regulations in financial area is a plus

What will it be like working here?

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered.

What do we offer you?

We recognize that our employees work tremendously hard; in exchange, we compensate well, offering, bonuses and equity grants and comprehensive health and wellness programs. We also provide our employees with the resources and opportunities they need to chart a career of achievement, growth and endless possibilities.

Monthly gross salary: 2300 - 2700 EUR, the final salary will depend on candidate's knowledge and experience.

Additional Benefits:

• Annual monetary bonus
• An opportunity to become a Nasdaq shareholder
• Employee Stock Purchase Program Nasdaq stocks with a discount (ESPP)
• III pillar pension plan with additional contribution from Nasdaq
• Flexible health insurance program
• Sports club membership
• Additional paid leave days after 2 years of working at Nasdaq
• Flex day program (up to 6 paid days off a year)
• Internal mentorship program – get a mentor or become one
• Wide selection of online learning resources, e.g., Udemy

What happens now?

If you think you would thrive in this role, then we would love to hear from you! Follow the link to apply, and one of our team members be in touch.

This is a full time permanent position located in Vilnius. As the selection and interview process is ongoing, please submit your application in English as soon as possible.

A valid working permit for the EU is mandatory.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.