Technical Support Representative, German Speaker

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

 

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the Team:

Join our Product Support team and be at the forefront of supporting Dexcom users. As a Technical Support Representative, you will be the point of contact for Dexcom patients, providing assistance in both English and German.

Where You Come In:

• Interact with Dexcom patients in both English and German, primarily through incoming calls and online communication channels.
• Provide clear technical support and instructions for Dexcom CGM system users.
• Build relationships with Dexcom patients by guiding them on the effective usage of Dexcom products.
• Track personal achievements and statistics through measurable KPIs to improve personal competencies.
• Keep up with a fast-paced, dynamic environment and adapt quickly to changes.
• Participate in additional projects and tasks to aid professional growth.
• Contribute to continuous improvement as well as All Ideas Matter initiatives.
• Mentor and support new hires.
• Support internal teams' activities based on the business needs.

What Makes You Successful:

• You are fluent in both English and German.
• You bring 3+ years of relevant customer or technical support experience.
• You are customer-focused and empathetic, enjoying interacting with patients and solving their queries.
• You possess strong verbal and written communication skills in both languages, with excellent phone manners.
• You demonstrate problem-solving skills, both independently and when collaborating with other teams.
• You have experience supporting mobile apps (iOS and Android) and cloud-based systems.
• You are computer literate, with proficiency in MS Office and MS Windows.
• You are accountable and enjoy working within a multinational team.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 0-5 %

Experience and Education Requirements:

• Typically requires a minimum of 4-6 years of related experience and High School diploma/certificate or equivalent.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €1,905.42 to €2,241.67 gross. Final offer will depend on your qualifications, competencies, and professional experience.