IT Support Engineer
Wix
Полная занятость
В офисе
Vilnius Lithuania
Company Description
Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.
Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.
We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.
Job Description
Provide professional IT support to our employees remotely across different locations and time zones
Monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs
Manage equipment inventory from evaluation and purchase to maintenance and depreciation
Work closely with suppliers, procurement teams and finance teams, and take ownership of the IT procurement process
Manage the onboarding and offboarding processes, including for remote workers
Manage and maintain A/V equipment
Manage endpoint installations, upgrades and troubleshooting on Windows, MacOS and Linux
Qualifications
3+ years of hands-on experience as an IT professional in IT support and/or administration
Experience in a multi-OS environment (MacOS, Windows and Linux)
Proven ability to provide proactive customer service with strong attention to detail
Experience with Active Directory, Azure, and GSuite environments
Experience supporting audio conference room technologies
Additional experience with tools and systems such as Meraki, Jira, Intune, Jamf and Slack
Excellent problem-solving and communication skills
Additional Information
We are Wix’s IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software and events on a global scale. We take care of everything from configuration to control, to maintenance, troubleshooting and monitoring, using the newest technology for device management services, Ansible and automation engines. We build fully automated processes for monitoring, purchasing, security incidences, SLM, CRM and more.
We offer:
Discount stock purchasing plans (ESPP)
Health and personal accident insurance
Daily lunch and snacks at the office
Commuting allowance
Discounted phone operator services and compensation for a new phone
Free exercise classes and wellness activities
Online courses and professional development
Fun activities and team events
Salary range is 2700 - 4000 Eur GROSS / month (Total compensation, including RSU package)
Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.
Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.
We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.
Job Description
Provide professional IT support to our employees remotely across different locations and time zones
Monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs
Manage equipment inventory from evaluation and purchase to maintenance and depreciation
Work closely with suppliers, procurement teams and finance teams, and take ownership of the IT procurement process
Manage the onboarding and offboarding processes, including for remote workers
Manage and maintain A/V equipment
Manage endpoint installations, upgrades and troubleshooting on Windows, MacOS and Linux
Qualifications
3+ years of hands-on experience as an IT professional in IT support and/or administration
Experience in a multi-OS environment (MacOS, Windows and Linux)
Proven ability to provide proactive customer service with strong attention to detail
Experience with Active Directory, Azure, and GSuite environments
Experience supporting audio conference room technologies
Additional experience with tools and systems such as Meraki, Jira, Intune, Jamf and Slack
Excellent problem-solving and communication skills
Additional Information
We are Wix’s IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software and events on a global scale. We take care of everything from configuration to control, to maintenance, troubleshooting and monitoring, using the newest technology for device management services, Ansible and automation engines. We build fully automated processes for monitoring, purchasing, security incidences, SLM, CRM and more.
We offer:
Discount stock purchasing plans (ESPP)
Health and personal accident insurance
Daily lunch and snacks at the office
Commuting allowance
Discounted phone operator services and compensation for a new phone
Free exercise classes and wellness activities
Online courses and professional development
Fun activities and team events
Salary range is 2700 - 4000 Eur GROSS / month (Total compensation, including RSU package)