Operations Officer in Daily Services Agreements Team

If you are curious about banking, focused on quality, detail-oriented, and would like to be in an environment that encourages continuous improvement, you would be a great addition to our team of experienced colleagues that are eager to share their knowledge and work together with you.

We coordinate over 95 processes in different markets – DK, SE, FI, NO, which makes our work more interesting and provides more opportunities for learning.

Our team is looking for a new member who is pro-active, shows a positive attitude for learning, proactively takes ownership, and aspires to grow with us.

What’s great about this job is that you get to work with E2E processes and put your ideas into practice. If you embrace responsibility, finding it motivating rather than daunting, this job is the perfect opportunity for you!

Danske Bank supports a high degree of workplace flexibility (we currently use a hybrid work model, where we work at least 3 days a week in the office).

*Depending on your experience and knowledge, we may offer you different seniority in the role.

"Everyone is welcome-bring your authentic and full self to work."

You will:

• Ensure that assigned tasks are performed in a timely and professional manner


• Participate in ongoing improvements and actively collaborate using the LEAN method


• Monitor and escalate process-related issues


• Ensure the best quality of processes and constantly look for solutions to improve or automate them (Robotics, Lean, etc.)


• Collaborate with other teams by sharing best practices


• Create and update documentation and procedures


• Take part in common initiatives and events contributing to team well-being

About you:

• Previous back office or administrative work experience


• Higher education or final-year student


• Customer-oriented and focused on quality and accuracy


• Ability to operate effectively and deliver results in a diverse environment with shifting priorities


• High level of accuracy, quality, and attention to details


• Ability to learn quickly and work efficiently in a quick-changing environment


• Team oriented with a positive attitude and CAN-DO mind-set


• Upper-Intermediate English language skills

We offer:

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.


• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.


• Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.


• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.


• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

See all the benefits HERE.

Your title in job contract will be Officer – Service Delivery.

Please feel free to contact me if you need any further information!
Sigita Milieškė | LinkedIn