Operations Officer in Domestic Payments Team

Can you imagine yourself being a key person delivering payments-related solutions for corporate and private customers in all Danske Bank branches?

If yes, you have the opportunity to make it happen by joining Danske Bank Lithuania, where we deliver world-class financial solutions to customers.

From an out-tasking model approach, our department evolved into a set of competence centers with end-to-end process ownership, a business mandate, and a direct impact on the customer experience. There you will be a part of a key strategic hub responsible for a broad range of banking operations, professional services, business support functions, and front-end product development.

We are 16 members team located in the newest and most modern Meadow building in Danske Campus, Vilnius. Our focus is both achieving great results and excellent customer experience and creating great atmosphere based on values and openness within the team.

Danske Bank supports a high degree of workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).

Depending on your experience and knowledge, we may offer you a different seniority of the role.

You will:

• Handle various payments requests


• Deal with requests received from Scandinavian colleagues


• Take responsibility to maintain high-quality services for our customers


• Investigate unusual situations related to payments


• Handle daily communication with our stakeholders


• Elaborate on process improvement (lean, robotics, automatization)


• Manage workflow according to established deadlines

About you:

• Previous experience working with operations or administrative tasks (would be beneficial)


• Strong focus on teamwork


• Intermediate English skills


• Focus on high quality and accuracy


• Customer focus with a “can-do” mindset

“Uniqueness is powerful- we welcome everyone in Danske Bank.”

We offer:

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.


• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.


• Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.


• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.


• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

See all the benefits HERE.

Your title in job contract will be Officer - Service Delivery.

If you're interested in this role and joining my team, feel free to contact me - Pijus Jurgelevičius via LinkedIn, and I will answer your questions.