Omnisend is an email & SMS marketing platform with a suite of features made specifically to help ecommerce stores grow their online businesses faster. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support make it easy for brands of any size to sell more—all without the exaggerated cost.“Great marketing needs to be expensive” is a myth that 125,000+ Omnisend customers are busting every day by growing their businesses with email and SMS marketing.
What you’ll do @ Omnisend:
- Take ownership of retention strategies, focusing initially on specific customer segments experiencing churn;
- Implement effective retention tactics, ensuring timely execution without getting bogged down by high-level strategizing;
- Act swiftly on retention plans while maintaining a strategic approach;
- Build strong relationships within the organization and influence others to support retention efforts;
- Help develop and execute customer success and product marketing initiatives to enhance overall customer satisfaction and loyalty.
We expect that you’ll bring:
- At least 2 years of experience in a retention-focused role, ideally within a SaaS organization;
- Strong implementation skills with a focus on delivering tangible results;
- Obsession with customer success and a deep understanding of customer needs and behaviors;
- Ability to think strategically while acting quickly to implement solutions;
- Excellent interpersonal skills, capable of rallying support for retention initiatives;
- Strong analytical skills to identify trends and insights from customer data;
- Comfortable with taking initiative and working independently as well as part of a team;
- Fluent in English.
What we offer in return:
- Gross salary starting from 4500 EUR/month based on experience
- Quarterly salary reviews
- An unlimited learning budget for self-improvement complying with the best interest of Omnisend
- Private health insurance
- Unlimited access to psychotherapy
- Flexible working hours and remote work possibilities
- Workstation budget
- Personalised work anniversary gifts, such as house cleaning, spa treatments, international flights etc.
- Working methods and best practices inspired by the best tech companies in Silicon Valley
- Senior colleagues (over 70%) enable us to have a high-performing, productive environment where your growth will accelerate
- Attractive workations and team-led team-building events