Systems Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

As a Systems Engineer at Rocket Software, you are part of a global, fast-paced IT organization with a primary mission to provide world class service to software development labs and internal departments ensuring our employees can perform at the highest level. You will be responsible for the ongoing maintenance, support, and monitoring of complex systems in your area of responsibility. You will identify, analyze, and resolve system issues and report on deficiencies in configuration, process, and documentation as well as develop and recommend corrective actions. You will collaborate with senior members of the team to influence and make suggestions that aid in the designing of technical solutions.

Essential Duties and Responsibilities:

• Perform day-to-day system administration and tasks for assigned systems. Work with both internal and external customers and vendors to resolves technical system problems in a timely manner with a primary focus on moderately complex problems.
• As part of a vulnerability management program, perform analysis, planning, and remediation of vulnerabilities within the estate. This includes program updates for vulnerability prioritization, risk reduction, and remediation roadmaps.
• Support development labs and other critical infrastructure which supports Rocket Software business units.
• Provide timely problem resolution, incident management, and root cause analysis related to Windows and Linux systems.
• Perform duties following all company standards regarding engagement, change management, and escalations.
• Participated in special project and perform other duties as required.

Required Qualifications:

• 6-8​ years of experience supporting environments of 2,500+ systems in a multiple data center design.
• Ability to troubleshoot incidents and conduct system analysis with minimal direction.
• Solid understanding of networking concepts and configuration including the OSI model, TCP/IP.
• Ability and motivation to learn new technologies quickly and with minimal support and guidance.
• Experience supporting Windows and Linux systems in a VMware vSphere environment
• Experience supporting Windows and Linux systems in an Active Directory / LDAP environment
• Experience with one or more scripting languages such as PowerShell and the ability to read / modify existing code or write new code for automating tasks.
• Outstanding written and verbal communication skills; desire and ability to document configurations in support of a larger team.
• Good interpersonal skills with a strong focus on listening and questioning to derive the best solutions

Preferred Qualifications:

• Ability to present ideas and concepts in a team environment that values data-driven decisions
• Familiarity with DevOps orchestration and automation concepts
• Understanding of server technologies such as Windows and Unix/Linux running in a virtualized environment

Education:

• BSc/BA in Computer Science, Engineering, or related experience

Travel Requirements:

Minimal, <5%

Information Security:

Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

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What Rocket Software can offer you in Vilnius:

• Health Insurance: Choose from 3 great options!

• Generous Time Off: Enjoy 25 days of annual leave, plus Juneteenth as an extra day off for everyone.

• Rocket enhanced parental leave benefit.

• Easy Sick Days: Get 6 days of fully paid sick leave without needing a medical certificate.

• Employee Assistance Program – Digital Courses & Meditations, Certified Personal Coaching & Personal Therapy sessions.

• Workcation Policy: Enjoy the flexibility to work from a vacation spot, combining work and leisure.

• Choose your own hybrid/remote work model

Annual salary range for this position is between €30,663.00 - €56,945.00 gross before taxes.

Salary range applies only to candidates in Lithuania

Salary offer for the candidate is determined based on the predefined salary ranges for the position and depends on the level of competence and experience of the candidate.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!